Benchmarking case study motorola

Benchmarking at Xerox The 'Leadership through Quality' program introduced by Kearns revitalized the company. This stage determines the current competitive gap and the projected competitive gap. They should have established some preventive measures in order to ensure that certain issues would be resolved. The time taken for the last stage, adaptation, depends on the scope of the exercise being undertaken by the company. The program encouraged Xerox to find ways to reduce their manufacturing costs. These ten key factors were further divided into 67 sub-processes. For instance, Xerox identified ten key factors that were related to marketing. Xerox collected data on key processes of best practice companies.

By the early s, many Fortune companies and other major companies were implementing benchmarking to reap the benefits it promised. Deviations from the plan are also tackled at this stage. This stage determines the current competitive gap and the projected competitive gap.

The company was convinced it could achieve similar benefits by developing and implementing such a program. Organizations usually customize this model or develop their own benchmarking model to meet their specific organizational needs. In addition, Xerox's products had over 30, defective parts per million - about 30 times more than its competitors. Having a project scope would help the people involved in the project to understand the project and give them a reason as to why the goals should be achieved. The above stages comprise a series of steps that collectively complete the benchmarking process Refer Exhibit II for steps in a typical benchmarking process. Deviations from the plan are also tackled at this stage. Organizations usually customize this model or develop their own benchmarking model to meet their specific organizational needs. Motorola University six sigma in action.

The company was convinced it could achieve similar benefits by developing and implementing such a program. Harrison-Keyes needs to focus on their project scope to ensure success of the e-books publishing project. Benchmarking was implemented at Xerox in the following manner:.

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These included American Express for billing and collectionCummins Engines and Ford for factory floor layoutFlorida Power and Light for quality improvementHonda for supplier developmentToyota for quality managementHewlett-Packard for research and product developmentSaturn a division of General Motors and Fuji Xerox for manufacturing operations and DuPont for manufacturing safety.

While, Asia Digital Publishing continuously misses deadlines and puts the entire project in jeopardy.

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XEROX Benchmark Story: Case Study